RHB Bank Seri Kembangan - Seri Kembangan, Selangor

Fang L. L.

Staff perempuan melayu at counter 6 is very bad👎👎!!! Hari ni bawa ayah pergi buat urusan, org tua bagi la priority sikit, dah la susah jalan, nak org tua jalan sana sini untuk thumbprint, cakap pun tak elok😤. Nasib baik seorang staff lelaki melayu mari say sorry and advice what we should do. RHB please train you staff to be nice to old folks.

naniex H.

-Kaunter no 7 24/1/25 tidak professional meninggalkan pelanggan tanpa makluman.
-tiada staff untuk jaga bahagian no. Pendaftaran
-pengawai keselamatan tidak membantu pelanggan soal urusan pendaftaran no. dan sombong.
-staff tidak begitu mesra.
-masa untuk urusan sangat lama untuk buka account padahal hanya 2 3 orang pelanggan.
-tiada parking.
-tempat tak strategic sebab dekat jalan yang sibuk.
-tidak accessible untuk oku.

Tracy L.

Deposit cash through counter with no receipts support, just ask us the check through monitor and press OK. They said that if I want to check, please go online. No receipt provided, cannot take any photo of the screen. If one day, I see the figure wrongly, then all the responsibility I need to bear. Really nonsense. I support paperless, but must be reasonable. Very disappointed the service.

Michelle _.

This branch service is very disappointing. We request for help but they showed less interest. Would like to cash in deposit on counter due to many small notes but they asked us to go CD machine instead. Ok first time we did but the machine rejected our notes but we still manage to deposit in part by part.

Second round when we visited, we requested to cash in at the counter but the officer refused to provide me any proof or receipt after depositing in. Only show me the screen restlessly and refused to even let me snap a photo for record purposes. Just said check your online account now lah.

We called the rhb helpline to seek for advice but their answer was mind blowing stating is their policy to not provide any proof of cash deposit over the counter. Ask your recipient to send you. But what if they didn’t not receive any notification or technical glitch then what can we use to enquire back at the bank because we weren’t given any proof of deposit? Then you will say you do not have proof. 🙄🙄
Then she replied this is RHB policy. 👍🏻👍🏻

Going paperless is good for environment but you still need to provide your customers with some other form of assurance and trust.

With your working attitude, I don’t think this is encouraging us to put our money and trust on you. We are other bank patrons which they are supporting paperless system as well but they manage to provide good services and assurance. Are you suggesting we should change banks?

FwuTian

The service attitude is so bad that it is chilling. I used rhb's online transfer to transfer money to tng, but the rhb account showed that the money was deducted but tng did not receive it. I took this problem to this rhb branch to ask, but the service staff in the bank did not have the idea of helping me solve the problem. They just told me to go home and wait for a few days. Such service is worth me seriously considering whether I should deactivate my rhb account.

NUR L. W. B. M. A. /. F.

Dulu sampai kasi 5 star ni staf rhb sendiri ya minta phone dan dia sendiri bagi review baik. Sy ok je sebab faham KPI. Tapi kali ni geram sngt. Dah 2 minggu berturut dtg rhb minta nak tukar duit raya dia ckp last week ramadan baru boleh tukar, tiba2 harini kali ke 3 dtg HABISSSS. Kali ke 2 dtg khamis 20/3 ckp minggu depan, tiba2 selasa 25/3 MINGGU YG DIMAKSUDKAN ckp dah habisas. Mana tak geram! Bukannya sy tak tahu syarat utk tukar kena ada account RHB. Bukan hal besar pon tak dpt tukar duit tu Tapi kecewa dan rasa ralat sebab 2 kali dapat salah info dari PEGAWAI BANK.

Farah F.

I've been waiting to open an account since 10:50 AM. The bank staff said it would take a bit longer because they needed to finish with two other people. But imagine, after 40 minutes, not even one person is done yet. Very slow and bad service

Raihana S.

Tolong perbaiki khidmat servis anda.. Kaunter ada 6, tapi yg buka 1 je.. Orang menunggu penuh sampai tak cukup seat. 40 min menunggu mcm kita ni takde kerja lain.