Bank Islam Malaysia Berhad - Pontian - Pontian District, Johor

Khairul A. K.

Harini anak nak keluarkan duit ptptn datang ke kaunter sebab kad debit tiada atas sebab tak cukup umur. Duit ptptn dah masuk ke akaun bank islam. Bila minta keluar duit, kaunter no.2 minta surat ptptn. Apa hak nak minta?. Lepastu pergi ke cawangan bukit indah, tak cerita banyak terus boleh keluar duit. Kaunter no.2 kalau xtau jangan menyusahkan pelanggan atau buat2 pandai. Call centre bank islam centre pun bgtau keluar duit macam biasa ke kaunter cuma guna ic.. Betul2 menyusahkan. Harap pihak pengurusan bank islam pontian ambil tindakan sewajarnya.

tce M.

Terima kasih banyak-banyak Puan Rugaya sebab sudi bantu anak saya dengan begitu baik sekali. Saya benar-benar berterima kasih dengan layanan Puan yang sabar dan sangat memudahkan urusan kami. Semoga Puan Rugaya sentiasa dirahmati dan dipermudahkan segala urusan..

hambali H.

bank paling lembab dalam area sini. kalau boleh elakkan berurusan kt sini, cari je bank lain. staf lebih suka borak sesama sendiri dari menyelesaikan urusan pelanggan dgn lebih efisyen.

Nur F. S.

Perkhidmatan tidak mesra pelanggan. Saya bawa ibu saya atas pengurusan pembukaan akaun bank islam, tapi pegawai khidmat pelanggan yang assist tidak mesra pelanggan ya. Senyum pon tak. Bagi arahan pon tak jelas. Bila ditanya soalan, jawab endah tak endah. Patutnya bila pelanggan ni warga emas, bantu lah mereka (mereka tak mahir bab bab digital ni). Jangan menyombong ya. Tak salah pon mesra dengan pelanggan. Sorry memang bad services bank islam pontian ni 👎🏻

Nadhirah H.

the woman staff at counter 3 straight away telling me that they can't do much, or the process is too hard to do. she said that there will be a lot of documents needed to assist me. as a customer, i dont mind if certain process is hard, i came to u because i was finding a solution. instead of keep on telling me that it is hard, u should inform me what are the documents needed so i can prepare it and send it to u.

the way you talk to your customer showing that you dont really want to help. she only tell me what are the documents needed only after i asked, if not she only say 'got a lot of things/documents needed'.

i felt like the woman talked behind my back, not realising i was still in the premise. please improve on your customer service, especially your choice of word, empathy, problem solving and ownership. keep pushing away your customere like that is definitely not taking ownership. Bank Islam should really invest in their customer service coaching. idk , did bank islam really care to read this google review? i dont think so.

hidayah D.

Staff takk terlalu ramah bru masuk ttbe baran, before this pergi okay jee layanan baik ne datang datang layanan mcm hmmm plesee next time tingkatkn lagi cara layann dengn customer

suzie A.

customers service 🫶🏻🫶🏻 untuk en mohd nazri terbaikk 👍🏻👍🏻👍🏻👍🏻👍🏻

Nurhaliza A.

Staff has no manners. Please improve the service quality. Didn’t even help my father who cant write and did not know how to bank in money at counter. If you did not enjoy your work then dont work at counter service. Thanks