Kuching Water Board - Kuching, Sarawak

Constance W.

Area tabuan air paip tidak ada dari semalam . Kenapa ? Sebab cuai pekerja yang memindahkan paip menyebabkan kebocoran lalu menyusahkan orang lain ! Tahu sik orang perlukan air ? Dah cakap mahu repair dari semalam , tapi d extend sampai ke petang . Sampai bila mau extend ? Mun air mineral bergelen-gelen boleh d claim sikhal juak . Tok nyusah orang ! Tolong lahhh be function with action !

Bang F.

Very bad service!!! Kmk dah mlh payment utk penyambungan aik pada 31/7/25 counter madah aik akan d sambong pada hari yg sama tapi waktu ptg kmk nggu tpi xda juak ok jumaat kmk follow up balit n call cdak n ompuan ya mdh klk inform agik tggu punya tggu xda bunyi .alu x bepasang lah aik umah kmk smpe aritok (4/8/25)sbb sabtu ahad ttp nak.kmk kol gik aritok utk tauk status pemasangan Skali kmk kol boleh2 bepasing2 tipon mula ompuan klaka okey jak skali laki ya yg klaka dgn jawapan kmk bruk tauk ! Aie Apa sistem ktk org x updated? Last skali org laki yg klaka dgn nada yg kurang bgus dgn jawapan kmk org x tauk esok jak kmk org psang.ALASAN XTAuk? Boleh trimak kah? Aku x mintak lain tolong BELAJAR mcm ney nak handle customer kja menaun dlm opis ya makan gaji butak ka? Sik susah ney pun madah “MAAF” esok kmk org akan pasang ya jak!!! Bukan jawap cust xpa ko nak complain ko complain la ! Very rude n very bad service org tua yg kurang didikan kali ya nya mcm ya

Angel G.

The worst government department, cusoner service is non existent. When there is issue, they never answer calls. The announcement they make you listen to is disruption to services in 2024. All the bosses receiving fat pay checks and sleeping on the job. If you do get through you get rude, unmotivated staff. Please get younger people to manage who are more efficient maybe better trained to improve your services . Utterly disgraceful

NFY 2.

*WATER SUPPLY INTERRUPTION NOTICE*
18 September 2025 ( Thursday )

Cause of disruption: Repair of 200mm DI Main Burst due to drain clearing contractor at Kampung Rembus, Kota Samarahan

Date start : 18 September 2025
Time start : 1.30pm till 10.00pm. (Estimate)

Areas affected : Kampung Plaie, Kampung Rembus, Kampung Jegoi, Kampung Baru, Kampung Sungai Batu and surrounding areas will be experiencing low water pressure or no water supply.

Water Tanker : Mobilized

Any inconvenience cause is very much regretted.

Thank you.

Notis ni ikut waktu Malaysia atau negara lain? Almost 2 hari dah tiada air. Bad.

Kim N.

Perkhidmatan paling teruk! Aduan dah dibuat tapi masih sikda penyelesaian. Pdh mok dtg repair paip bocor tapi sigek batang hidung pun sikda muncul! Apakah solusi yg perlu ktk org polah?! Sampe bila kmk org sitok di Tmn Midway Cresent, Kota Samarahan sikda air?!! Sikda polah kerja ktk org ka? Sampe bila rakyat mok menghadap situasi mcm tok? Tolonglah cari jln penyelesaian.

edison R.

Selamat petang tuan dan puan,saya mohon pihak tuan dapat menyelesaikan masalah air di taman samarindah,makin hari makin teruk keadaan air di taman samarindah,dah perumahan makin bertambah,tapi masalah air di taman samarindah,masih x diatasi,harap pihak tuan dapat selesaikan...susah kami yang ddk di taman samarindah.

Kamaria M.

teruk mena services. sikpande nk angkat call. apa polah ktk org? 24 jam call centre tapi byk iklan. org bukan nk dgr iklan, kmk org nk molah complain/bertanyak.

Yusuf M.

keep supplying dirty water 👎

cant even do your job properly